Our company meticulously implements its quality policy in order to keep customer satisfaction at the highest level, ensure continuous improvement and offer products and services in accordance with international standards. Our quality policy serves as a guide in all our business processes and is adopted at every level of our company.
Customer Focus
- Customer Needs and Expectations: We constantly listen to our customers’ feedback to understand their needs and expectations and offer them the most suitable solutions.
- Customer Satisfaction: We aim to constantly increase customer satisfaction by providing high quality products and services. We measure customer satisfaction regularly and take action based on the results.
Continuous Improvement
- Process and Product Quality: We strive to constantly improve all our production and service processes. By following new technologies and best practices, we increase our process efficiency.
- Training and Development: We organize continuous training to improve the knowledge and skills of our employees. By increasing quality awareness, we ensure quality at all levels.
Quality Standards and Certification
- Compliance with International Standards: We ensure the quality of our products and services in accordance with international standards and legal requirements. We implement and maintain quality management systems such as ISO 9001, ISO 14001.
- Certification and Audits: We measure the effectiveness of our quality management system through regular internal and external audits and make necessary improvements.
Environment and Safety
- Environmentally Friendly Practices: We minimize environmental impacts by using environmentally friendly materials and methods in our production processes. We act in accordance with our sustainability policies.
- Occupational Health and Safety: We take all necessary precautions for the health and safety of our employees and provide a safe and healthy working environment.
Suppliers and Business Partners
- Quality Supplier Selection: We select our suppliers meticulously and ensure that they act in accordance with quality standards. We ensure supply chain quality by establishing long-term collaborations.
- Cooperation with Business Partners: We aim to achieve common quality goals by establishing strong collaborations with our business partners.
Innovation and Technology
- R&D Studies: We invest in our research and development activities to develop innovative products and services. We closely follow and implement technological developments.
- Efficiency and Competitiveness: We continue continuous improvement and innovation efforts to make our production processes more efficient and increase our competitiveness.
Quality Goals
- Specified Goals: We determine our quality goals, make and implement the necessary plans to achieve these goals. We regularly evaluate and improve our rate of achieving goals.
- Performance Monitoring: We regularly monitor and report the performance of all our processes. Based on performance data, we continue our continuous improvement efforts.
Our company’s quality policy is based on basic principles such as customer-oriented approach, continuous improvement, compliance with international standards, environmental and security awareness, cooperation with suppliers and business partners, innovation and use of technology. By applying these policies meticulously, we will continue to provide high quality products and services.